AIR BAG INFLATOR RECALL INFORMATION


DUE TO THE OVERWHELMING NUMBER OF VEHICLES AFFECTED BY THE AIRBAG INFLATOR RECALL, WE ARE PHYSICALLY UNABLE TO PROVIDE ENOUGH STAFFING TO FIELD EVERY CALL FROM CUSTOMERS REQUESTING INFORMATION. FOR THAT REASON, WE HAVE POSTED THIS INFORMATION TO ANSWER YOUR QUESTIONS AND GET YOU STARTED ON THE ROAD TO HAVING YOUR VEHICLE REPAIRED.

  1. LOG ON TO www.owners.honda.com/service-maintenance/recalls
  2. ENTER YOUR VEHICLE IDENTIFICATION NUMBER IN THE BOX MARKED "Check recalls by vehicle identification number".
  3. SELECT THE BUTTON "CHECK FOR RECALLS".
  4. UNDER "RECALL RESULT" IT STATES "Number of Open Recalls" AND YOU WILL SEE A BLUE BAR WITH THE TYPE OF EACH RECALL OPEN ON YOUR VEHICLE. MOUSE CLICK ON THE BLUE BAR(S) TO SEE THE FULL DESCRIPTION.
  5. IF "16V-061 TAKATA AIRBAG INFLATOR" APPEARS AS A LISTED RECALL, THERE ARE NO PARTS AVAILABLE AT THIS TIME TO PERFORM THE REPAIR. PLEASE CONTINUE READING THIS INFORMATION PAGE BELOW STARTING WITH "OPTIONS IF YOUR VEHICLE IS AFFECTED - TAKATA AIRBAG INFLATOR". IF YOUR VEHICLE IS NOT AFFECTED BY THE 16V-061 TAKATA AIR BAG INFLATOR, BUT HAS ANY OTHER RECALL LISTED, CONTACT FULLER HONDA SERVICE AT (619) 656-3390 TO SCHEDULE AN APPOINTMENT FOR THE REPAIRS NEEDED.

OPTIONS IF YOUR VEHICLE IS AFFECTED- TAKATA AIRBAG INFLATOR

CONTINUE TO DRIVE YOUR VEHICLE:
  1. YOU WILL BE NOTIFIED BY AMERICAN HONDA AS SOON AS PARTS BECOME AVAILABLE (ESTIMATED TO BE SOMETIME IN JUNE OR JULY 2016).
  2. ONCE YOU RECEIVE NOTICE OF PARTS AVAILABLE, CONTACT FULLER HONDA SERVICE AT (619) 656-3390 TO SCHEDULE AN APPOINTMENT FOR THE REPAIRS TO BE COMPLETED.

REQUEST ALTERNATE TRANSPORTATION:

IF YOUR VEHICLE IS AFFECTED BY THE TAKATA AIRBAG INFLATOR RECALL AND YOU DO NOT WANT TO DRIVE YOUR VEHICLE UNTIL THE PARTS ARE AVAILABLE AND REPAIRS HAVE BEEN COMPLETED, AMERICAN HONDA IS OFFERING COMPENSATION UP TO A MAXIMUM OF $35.00/DAY.

PLEASE BE ADVISED, AMERICAN HONDA IS NOT OFFERING TO PROVIDE YOUR ALTERNATE TRANSPORTATION, THEY ARE SIMPLY STATING THAT THEY WILL PROVIDE COMPENSATION OF UP TO $35.00/DAY TOWARD ALTERNATE TRANSPORTATION ACQUIRED AND OPERATED DURING THE TIME YOU ARE WAITING FOR THE INFLATOR PARTS TO ARRIVE AND REPAIRS TO BE COMPLETED.

YOU MUST INITIATE THE REQUEST FOR ALTERNATE TRANSPORTATION THROUGH THE SAME HONDA DEALERSHIP THAT WILL BE PERFORMING THE AIRBAG INFLATOR REPAIRS ONCE PARTS ARE AVAILABLE.

IF YOU CHOOSE FULLER HONDA AS YOUR REPAIR FACILITY AND WOULD LIKE ALTERNATE TRANSPORTATION, YOU MUST FOLLOW THESE INSTRUCTIONS CAREFULLY:

SEND AN EMAIL TO [email protected] AND PROVIDE THE FOLLOWING:
  1. COMPLETE 17 DIGIT VEHICLE IDENTIFICATION NUMBER
  2. FULL NAME OF THE REGISTERED OWNER WHO WILL BE DRIVING THE ALTERNATE VEHICLE
  3. COMPLETE MAILING ADDRESS
  4. ALL CONTACT PHONE NUMBERS (HOME, WORK, CELL, ETC.)
  5. ALL CONTACT EMAIL ADDRESSES (HOME, WORK, ETC.)

REPRESENTATIVES FROM FULLER HONDA WILL RESPOND TO EMAILS IN THE ORDER THEY ARE RECEIVED. DUE TO THE OVERWHELMING NUMBER OF REQUESTS, PLEASE ALLOW UP TO 5 WORKING DAYS TO RECEIVE A RESPONSE.

ONCE YOU ARE CONTACTED, THE REPRESENTATIVE WILL ASSIST YOU WITH THE FOLLOWING PROCESS:

  1. YOU MUST BE ABLE TO STORE YOUR OWN VEHICLE UNTIL REPAIR PARTS ARE AVAILABLE.
  2. YOU MUST SIGN A REPAIR ORDER THAT STATES THE FOLLOWING: "Customer advised that: The vehicle is subject to a recall affecting the driver's front airbag inflator. Redesigned driver airbag inflators are not available for installation at this time. The customer has been provided a loaner vehicle while they wait for redesigned parts to become available. Customer has also elected to retain possession of their vehicle and has signed the "HONDA TAKATA AIRBAG INFLATOR REPLACEMENT VEHICLE RETENTION/STORAGE OWNER INDEMNIFICATION AGREEMENT". Once redesigned parts are available, you will be contacted by this dealership to bring the vehicle in for replacement of the component." Applicable reimbursement rates apply: Rental at $35/day
  3. YOU MUST SIGN THE "HONDA TAKATA AIRBAG INFLATOR REPLACEMENT VEHICLE RETENTION/STORAGE OWNER INDEMNIFICATION AGREEMENT" WHICH BASICALLY STATES THAT YOU AGREE TO STORE AND NOT OPERATE YOUR VEHICLE DURING THE TIME YOU HAVE THE ALTERNATE TRANSPORTATION, EXCEPT TO DRIVE YOUR VEHICLE TO THE DEALERSHIP ONCE PARTS HAVE ARRIVED AND YOU HAVE BEEN CONTACTED BY FULLER HONDA TO DROP IT OFF FOR THE REPAIRS TO BE COMPLETED.

ONCE ALL THE FORMS HAVE BEEN COMPLETED, YOU WILL HAVE TWO OPTIONS:

  1. OBTAIN A VEHICLE THROUGH OUR ON-SITE AGENCY FULLER RENTALS. THEY WILL PROVIDE A VEHICLE FROM OUR FLEET, IF AVAILABLE, OR ARRANGE A VEHICLE THROUGH ONE OF OUR ASSOCIATE PROVIDERS.

WITH THIS OPTION, WE CAN BILL HONDA DIRECTLY FOR THE CHARGES ONCE WE COMPLETE THE REPAIRS TO YOUR VEHICLE, SO THERE IS NO TEMPORARY OUT OF POCKET EXPENSE TO YOU DURING THE ENTIRE REPAIR PROCESS.

YOU MUST BE AT LEAST 21 YEARS OF AGE, POSSESS A VALID DRIVERS LICENSE, CURRENT VEHICLE REGISTRATION, PROOF OF INSURANCE & MAJOR CREDIT CARD TO QUALIFY FOR A RENTAL VEHICLE THROUGH FULLER RENTALS.

THE VEHICLES ARE AVAILABLE ON A "FIRST COME FIRST SERVE" BASIS, SO EVEN THOUGH WE ARE INCREASING OUR FLEET DAILY TO TRY TO KEEP UP WITH THE DEMAND, QUITE OFTEN WE RUN OUT. IF WE HAVE NO VEHICLES AVAILABLE AT THE TIME WE CONTACT YOU, WE CAN PLACE YOU ON A WAITING LIST FOR THE NEXT AVAILABLE. IF YOU DO NOT WANT TO WAIT FOR A VEHICLE TO BECOME AVAILABLE, YOU CAN ELECT TO GO WITH OPTION #2 AS FOLLOWS:

2. ARRANGE YOUR OWN ALTERNATE TRANSPORTATION THROUGH A PROVIDER OF YOUR CHOICE.

IF YOU CHOOSE THIS OPTION YOU WILL BE ENTERING INTO A CONTRACT WITH A FACILITY THAT IS NOT ASSOCIATED WITH HONDA, THEREFORE, YOU WILL NEED TO SETTLE THE CHARGES IN FULL WITH THAT PROVIDER AT THE TIME YOU RETURN THEIR VEHICLE. THEN, PROVIDE US WITH A COPY OF THE RENTAL BILL AT THE TIME YOU PICK UP YOUR VEHICLE FOLLOWING THE REPAIRS. WE WILL THEN SUBMIT YOUR RENTAL CHARGES TO HONDA ON YOUR BEHALF FOR REIMBURSEMENT. ONCE WE RECEIVE YOUR REIMBURSEMENT, WE WILL MAIL YOU A CHECK FOR THE FULL AMOUNT HONDA PROVIDES.

THANK YOU,

Jay Silverstein
SERVICE MANAGER FULLER HONDA
Disclaimer: Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filling charge and any emission testing charge.